Q&A

Even if you do not have a Japanese bank account currently, you still can contract only if you could offer your identification document.

Personal hotspot service is free of charge.
※Please be aware that this service may be unavailable depending on your mobile model settings.

The communication speed is limited to 200 kbps when the data usage exceeds the monthly data allowance.
You can purchase data capacity through My Page

Basic data capacity could not be carried over to the next month.
Remaining data capacity that could not be carried over to the next month.

You can change data plan through My Page.
The changes will be applied 1st day of the following month.
※Please be aware that you can only change basic usage plan once a month.

If you return to your country temporarily, the basic charges for the plan will be billed as usual. Please note that if you are late for paying 2 months, your SIM card service will be forced to cancel.
※If you do not return to Japan, you must cancel the contract with NBK. Please contact Customer Service Center directly for further details.

Only available in Japan.

Please contact Customer Service Center directly before the 25th day of each month.
Please note that if you contact us after the 25th, the contract will be canceled the next month.

It will take about 2 days to applying the MNP number. Please contact Customer Service Center directly.

If you have not finish the setting of APN yet, please check the APN setting page for details.
If the APN doesn’t work after finishing your settings. Please contact Customer Service Center directly.

It does not support LINE app age verification.
※When you want to adding a friend by LINE, please use QR code instead of serch by ID / phone number.

Please contact Customer Service Center directly for further details. as soon as possible.
It will take about a week for making and shipping the new SIM.